Refund policy

Return Policy
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in its original condition—unworn or unused, with tags attached, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, please contact us at carmacanadafashionltd@gmail.com. Once your return is approved, your refund will be processed within a few business days.

Sale items (if applicable)
Please note that all sale items are non-returnable and non-refundable. We do not offer replacements or exchanges on items purchased during a sale. Kindly ensure you select the correct size and style before completing your order. 

Exchanges
Exchanges are only accepted for defective or damaged items. If you receive a faulty product, please contact us within 7 days of delivery with photos and order details. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at carmacanadafashionltd@gmail.com.